Anyone can suggest a change to a business on Google Maps: new hours, a different phone number, even that a place has closed. Google sometimes publishes those changes, and it may do so even if the owner never responds.
Most suggestions come from customers trying to help. Some are mistakes, and once in a while one is deliberate.
What to do
- Check your profile for updates from Google. Google shows changes it has made or wants you to review. Accept the ones that are right, and correct the ones that aren’t.
- Keep your own information current. A profile that is up to date and recently edited by its owner gives Google less reason to trust a stranger’s version.
- Tell us if something looks wrong. If we look after your listings, this is part of what we watch for. A screenshot helps.
If your business shows as closed when it isn’t, treat it as urgent. People will believe it.